FAQ

Are your kits suitable for beginners? 

Absolutely! All my kits have full instructions as well as embroidery templates and coloured diagrams to make it really easy for you to give it a go. We also have a youtube channel with tutorials for all the stitches and techniques you may need, which you can find linked at the top of the page. 

Which is the easiest kit you sell for beginners? 

Our easiest kits are Emily the Elephant, Theo the Tiger, Riley the Rhino, Sulley the Stegosaurus and Digby the Diplodocus. 

How long will it take you to reply to my message? 

I aim to respond to all emails within 48 hours. Your patience is appreciated as I am currently a one woman business so can’t always get to things as quickly as I’d like to! 

I messaged you on instagram and haven’t received a response, why is this? 

My messages on instagram don’t go straight into my inbox, I get them as requests, and as i get a lot it’s not possible to read them as regularly as I’d like. You will be better off emailing for a quicker response :)

I have seen a design on your instagram that isn’t in the shop. Can I order it? 

I have recently changed my business model from hand sewn items as the workload was simply unmanageable for a small business. Lots of the products on my instagram have been discontinued and I am unable to offer them at this time, so if the item you are looking for isn’t in my shop, it is most likely unavailable to order, however you are more than welcome to message me if you have any queries :) 

Do you take custom orders? 

Unfortunately not. I used to take them but I have stopped them to keep my workload manageable.

Have you stopped hand sewn items completely? 

For now, I've stopped selling hand sewn made to order products. However, I still occasionally sell hand sewn products that are pre-made and ready to ship, which are sold on a first come first served basis. If you sign up to my newsletter you will hear about these first, and I always post about them on my social media beforehand too. 

How long will my order take? 

All orders will be shipped within 3-5 working days. If for any reason this is longer, e.g. during busy periods or holidays, I will update accordingly so you will be informed at the time you place an order. 

Do you personalise orders? 

It’s not something I am able to offer at the moment unfortunately.  

Do you ship worldwide? 

Yes, we ship worldwide. The shipping cost and time will depend on your country of residence. All international parcels are sent with tracking. 

Do you take wholesale orders? 

Yes, we take wholesale orders. Please email me if you are interested and I will be happy to get back to you. 

Can I sell the items I’ve made with your kits? 

No. The kit designs are all subject to copyright and strictly for personal use only.